# Support Support is managed in `/dashboard/support` for signed-in users. ## What you can do * Create a support request with: * Category (`bug`, `feature request`, `billing`, `account access`, `feedback`, `other`) * Priority (`low`, `normal`, `high`, `urgent`) * Affected area (`App home`, `Orbis`, `Locus`, `Atlas`, `Civitas`, `Dashboard`, `Authentication`, `Other`) * Subject, description, and optional follow-up email * View your support request history in one list. * Track request status (`Open`, `In review`, `Resolved`, `Closed`). * Open a request to review the full conversation. * Send follow-up replies from the same thread. * See unread reply counts directly in the request list. ## Behavior notes * Request list is scoped to your account and organization context. * Sending a follow-up on a `Resolved` or `Closed` request reopens it for review. * Support replies can appear in-thread and by email. * Public policy links (Privacy/Terms/Cookies) are available from this page. ## Access notes * Any signed-in user can open `Dashboard > Support`. * For signed-out/public intake, use `/support`. ## Related docs * [Report an issue and track support](/axon/task-guides/report-an-issue-and-track-support.md) * [Access and permissions](/axon/getting-started/access-and-permissions.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://xdbx.gitbook.io/axon/dashboard/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.